Automobile Service Advisor

Functional Skills are essential skills that help individuals perform tasks effectively in everyday life, work, and education.

Technical Automotive Knowledge

Customer Service Excellence

Diagnostic and Problem-Solving Skills

Communication and Interpersonal Skills

Sales and Negotiation Skills

Service Writing and Documentation

Time Management and Organization

Knowledge of Automotive Software and Systems

Warranty and Insurance Procedures

Teamwork and Collaboration

Communication, teamwork, and critical thinking to ensure seamless project execution.

Technical Skills are specialized abilities and knowledge needed to perform specific tasks or functions.

Task

95%

Diagnose vehicle problems accurately using diagnostic tools and customer feedback to ensure effective repairs.

92%

Prepare accurate service estimates, explaining costs and services to customers clearly to gain their approval.

90%

Schedule service appointments efficiently, managing the workshop schedule to maximize productivity and customer satisfaction.

88%

Communicate with technicians to understand repair progress and any additional service needs that arise.

85%

Inspect vehicles to identify potential issues and recommend preventative maintenance services to customers.

82%

Maintain detailed records of customer interactions, service performed, and vehicle history for future reference.

80%

Process service payments and handle customer inquiries or complaints professionally and efficiently.

78%

Follow up with customers after service to ensure satisfaction and address any concerns they may have.

75%

Stay updated on automotive technology and service procedures through training and industry publications.

72%

Ensure compliance with safety regulations and maintain a clean and organized service area.

Work Activities

Detailed Work Profile

Interests