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Service Advisor

Overview, Education, Careers Types, Skills, Career Path, Resources

Service Advisors are the primary point of contact for automotive service and repairs, bridging communication between customers and service technicians.

Average Salary

₹3,00,000

Growth

medium

Satisfaction

medium

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Functional Skills

Functional Skills are essential skills that help individuals perform tasks effectively in everyday life, work, and education.

    -
    Customer Service Excellence
    -
    Technical Automotive Knowledge
    -
    Communication and Interpersonal Skills
    -
    Sales and Negotiation Skills
    -
    Problem-Solving and Decision-Making
    -
    Service Writing and Documentation
    -
    Time Management and Organization
    -
    Knowledge of Automotive Software and Systems
    -
    Warranty and Insurance Procedures
    -
    Conflict Resolution
Soft Skills

Communication, teamwork, and critical thinking to ensure seamless project execution.

    -
    Communication Skills
    -
    Customer Service Orientation
    -
    Problem-Solving Skills
    -
    Technical Aptitude
    -
    Organizational Skills
    -
    Negotiation Skills
    -
    Stress Management
    -
    Teamwork and Collaboration
    -
    Adaptability
Technical Skills

Technical Skills are specialized abilities and knowledge needed to perform specific tasks or functions.

    -
    Automotive Technology Knowledge
    -
    Customer Service Skills
    -
    Communication Skills
    -
    Diagnostic and Troubleshooting Skills
    -
    Sales and Negotiation Skills
    -
    Computer Skills
    -
    Time Management and Organization
    -
    Knowledge of Automotive Parts
    -
    Knowledge of Safety Procedures
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    Warranty and Recall Procedures
    -
    Technical Writing
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    Adaptability and Flexibility
Duties and Responsiblities

Task

Work Activities

95%

Engage with customers to understand their vehicle issues and service needs.

92%

Advise customers on necessary repairs and maintenance services.

90%

Prepare accurate cost estimates for vehicle repairs and services.

88%

Schedule service appointments and manage the service bay workflow.

85%

Inspect vehicles to assess damage and identify required repairs.

82%

Create and manage service orders, ensuring all details are accurate.

80%

Provide regular updates to customers on the status of their vehicle.

78%

Ensure all repairs meet quality standards and customer expectations.

75%

Process payments and handle billing inquiries from customers.

72%

Process warranty claims and handle related paperwork efficiently.

70%

Follow up with customers post-service to ensure satisfaction.

68%

Consult with technicians to understand repair procedures and timelines.

Detailed Work Profile

Interests