Baggage Service Agent Career

Functional Skills are essential skills that help individuals perform tasks effectively in everyday life, work, and education.

Customer Service Excellence

Problem-Solving Abilities

Communication Proficiency

Attention to Detail

Physical Stamina and Strength

Conflict Resolution

Knowledge of Baggage Handling Procedures

Technical Proficiency

Teamwork and Collaboration

Adaptability and Flexibility

Communication, teamwork, and critical thinking to ensure seamless project execution.

Technical Skills are specialized abilities and knowledge needed to perform specific tasks or functions.

Task

95%

Handle and resolve passenger complaints or claims related to lost, delayed, or damaged baggage, ensuring customer satisfaction.

90%

Accurately tag and route baggage to the correct destinations, utilizing barcode scanners and tracking systems.

85%

Operate and maintain baggage handling equipment, such as conveyor belts and sorting machines, ensuring smooth operations.

80%

Assist passengers with inquiries about baggage policies, restrictions, and procedures, providing clear and helpful information.

75%

Inspect baggage for any signs of damage or tampering, reporting any issues to the appropriate authorities.

70%

Coordinate with other airport staff, such as security personnel and customer service representatives, to ensure efficient baggage handling.

65%

Maintain accurate records of baggage handling activities, including lost and found items, using computer systems.

60%

Adhere to safety regulations and procedures when handling baggage, preventing injuries and accidents.

Work Activities

Detailed Work Profile

Interests