Assist passengers with check-in procedures, ensuring accurate baggage handling and seat assignments.

Provide clear and concise information regarding flight schedules, gate changes, and boarding procedures.

Resolve passenger inquiries and complaints efficiently, addressing issues such as lost luggage or flight delays.

Ensure compliance with safety regulations and security protocols, including verifying passenger identification.

Coordinate with ground staff and flight crew to facilitate smooth passenger boarding and deplaning processes.

Assist passengers with special needs, such as wheelchair assistance or unaccompanied minors, ensuring their comfort and safety.

Handle ticketing and rebooking requests, processing changes and issuing refunds as necessary.

Manage passenger flow in the terminal, directing them to appropriate gates and assisting with connecting flights.

Communicate effectively with passengers during flight disruptions, providing updates and alternative travel arrangements.

Maintain a clean and organized work area, ensuring a professional and welcoming environment for passengers.

Process and reconcile daily transactions, including cash handling and credit card payments.

Stay updated on airline policies and procedures, including baggage allowances and travel restrictions.