Assist passengers with check-in procedures, ensuring accurate baggage handling and seat assignments.

Provide clear and concise information regarding flight schedules, gate changes, and boarding procedures.

Resolve passenger inquiries and complaints efficiently, addressing issues such as lost luggage or flight delays.

Ensure compliance with safety regulations and security protocols, including verifying passenger identification.

Coordinate with ground staff and flight crew to facilitate smooth passenger boarding and deplaning processes.

Assist passengers with special needs, such as wheelchair assistance or unaccompanied minors, ensuring their comfort and safety.

Handle ticketing and rebooking requests, processing changes and issuing refunds as necessary.

Manage passenger flow in the terminal, directing them to appropriate gates and assisting with connecting flights.

Communicate effectively with passengers during flight disruptions, providing updates and alternative travel arrangements.

Maintain a clean and organized work area, ensuring a professional and welcoming environment for passengers.

Process and reconcile daily transactions, including cash handling and credit card payments.

Stay updated on airline policies and procedures, including baggage allowances and travel restrictions.

Provide immediate assistance to passengers, addressing inquiries, resolving issues, and ensuring a smooth travel experience.

Efficiently manage passenger check-ins, verify travel documents, and assign seats while adhering to airline regulations.

Oversee baggage check-in, tagging, and handling processes, ensuring accurate routing and minimizing loss or damage.

Assist passengers during the boarding process, ensuring orderly entry and providing help to those with special needs.

Disseminate real-time flight information, including updates on delays, gate changes, and boarding times, to keep passengers informed.

Provide specialized assistance to passengers with disabilities, elderly individuals, and families with young children.

Manage lost and found inquiries, document lost items, and facilitate the return of belongings to their owners.

Sell or modify flight tickets, process payments, and handle reservation changes at the airport counter.

Enforce security protocols, verify passenger identification, and report any suspicious activity to maintain a safe environment.

Coordinate gate operations, manage passenger flow, and ensure timely departures and arrivals.

Address and resolve passenger complaints and concerns in a professional and empathetic manner.

Maintain accurate records of passenger interactions, incidents, and operational activities.