Steward Career: Info

Functional Skills are essential skills that help individuals perform tasks effectively in everyday life, work, and education.

Customer Service Excellence

Food and Beverage Knowledge

Table Setting and Presentation

Order Taking and Processing

Conflict Resolution

Hygiene and Sanitation

Teamwork and Collaboration

Time Management

Communication Skills

Physical Stamina

Communication, teamwork, and critical thinking to ensure seamless project execution.

Technical Skills are specialized abilities and knowledge needed to perform specific tasks or functions.

Task

95%

Ensure passenger safety and comfort throughout the flight, addressing any immediate needs or concerns.

90%

Provide excellent customer service, attending to passenger requests and resolving issues promptly.

85%

Prepare and serve meals, snacks, and beverages to passengers, adhering to hygiene standards.

80%

Conduct pre-flight safety checks and demonstrate safety procedures to passengers.

75%

Assist passengers with boarding and deplaning, ensuring a smooth and orderly process.

70%

Manage inventory of supplies and equipment, restocking as needed to maintain service levels.

65%

Handle passenger inquiries and provide information about flight schedules, destinations, and services.

60%

Administer first aid to passengers in case of medical emergencies, following established protocols.

55%

Maintain cleanliness and orderliness of the cabin, ensuring a pleasant environment for passengers.

Work Activities

Detailed Work Profile

Interests