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Call Center Agent

Overview, Education, Careers Types, Skills, Career Path, Resources

Call center agents handle customer inquiries, resolve issues, and provide support. Strong communication and problem-solving skills are essential.

Average Salary

₹2,50,000

Growth

medium

Satisfaction

medium

Functional Skills

Functional Skills are essential skills that help individuals perform tasks effectively in everyday life, work, and education.

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    Communication Skills
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    Problem-Solving Abilities
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    Product Knowledge
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    Customer Service Orientation
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    Technical Proficiency
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    Time Management
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    Adaptability
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    Stress Management
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    Sales and Persuasion
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    Conflict Resolution
Soft Skills

Communication, teamwork, and critical thinking to ensure seamless project execution.

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    Communication Skills
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    Problem-Solving
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    Patience
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    Time Management
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    Adaptability
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    Stress Management
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    Empathy
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    Active Listening
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    Conflict Resolution
Technical Skills

Technical Skills are specialized abilities and knowledge needed to perform specific tasks or functions.

    Duties and Responsiblities