Manage customer accounts, ensuring data accuracy and resolving inquiries promptly to maintain high satisfaction levels.

Process customer orders and payments efficiently, adhering to company policies and security protocols.

Address and resolve customer complaints and issues via phone, email, or chat, providing effective solutions.

Maintain detailed records of customer interactions and transactions in the CRM system for future reference.

Collaborate with other departments to resolve complex customer issues and improve overall service quality.

Identify opportunities to upsell or cross-sell products and services to existing customers, enhancing revenue.

Prepare and present regular reports on customer account status, trends, and potential risks to management.

Conduct regular account reviews to ensure customer satisfaction and identify areas for improvement.

Assist in the development and implementation of customer service policies and procedures.

Participate in training programs to enhance product knowledge and customer service skills.

Address and resolve customer inquiries via phone, email, or chat, ensuring satisfaction and providing accurate information.

Manage customer accounts, update information, and ensure data accuracy to maintain a high level of service.

Process customer orders efficiently, verifying details and coordinating with other departments for timely fulfillment.

Handle customer complaints professionally, identifying root causes and implementing solutions to prevent recurrence.

Maintain thorough knowledge of products and services to effectively assist customers and answer their questions.

Provide support to the sales team by assisting with customer inquiries, generating leads, and facilitating sales processes.

Maintain accurate records of customer interactions, transactions, and feedback for future reference and analysis.

Collect customer feedback to identify areas for improvement and enhance service quality.

Generate reports on customer interactions, trends, and issues to inform management and improve decision-making.

Participate in training sessions to enhance skills and stay updated on product and service changes.

Identify opportunities to improve customer service processes and contribute to efficiency gains.