Customer Experience Representative

Functional Skills are essential skills that help individuals perform tasks effectively in everyday life, work, and education.

Communication Skills

Problem-Solving

Empathy

Product Knowledge

Time Management

Adaptability

Conflict Resolution

Technical Proficiency

Patience

Active Listening

Data Analysis

Interpersonal Skills

Communication, teamwork, and critical thinking to ensure seamless project execution.

Technical Skills are specialized abilities and knowledge needed to perform specific tasks or functions.

Task

95%

Resolve customer complaints and issues via phone, email, or chat, ensuring satisfaction.

90%

Provide accurate information about products, services, and company policies to customers.

85%

Document customer interactions and resolutions in the CRM system for future reference.

80%

Identify and escalate complex issues to appropriate departments for resolution.

75%

Follow up with customers to ensure their issues are resolved and they are satisfied.

70%

Gather customer feedback and insights to improve products, services, and processes.

65%

Assist customers with order placement, modifications, and cancellations efficiently.

60%

Maintain a high level of product knowledge and stay updated on new offerings.

Work Activities

Detailed Work Profile

Interests