Resolve customer complaints and issues via phone, email, or chat, ensuring satisfaction.

Provide accurate information about products, services, and company policies to customers.

Document customer interactions and resolutions in the CRM system for future reference.

Identify and escalate complex issues to appropriate departments for resolution.

Follow up with customers to ensure their issues are resolved and they are satisfied.

Gather customer feedback and insights to improve products, services, and processes.

Assist customers with order placement, modifications, and cancellations efficiently.

Maintain a high level of product knowledge and stay updated on new offerings.

Engage with customers via phone, email, or chat to address inquiries and resolve issues.

Identify, troubleshoot, and resolve customer complaints and technical problems efficiently.

Provide exceptional customer service to ensure satisfaction and foster customer loyalty.

Process customer orders, returns, and exchanges accurately and promptly.

Manage customer accounts, update information, and ensure data accuracy.

Gather customer feedback and insights to improve products, services, and processes.

Maintain in-depth knowledge of products and services to effectively assist customers.

Identify opportunities to streamline processes and enhance the customer experience.

Document customer interactions, issues, and resolutions in a clear and concise manner.

Collaborate with team members and other departments to resolve complex customer issues.

Participate in training sessions to enhance skills and stay updated on product knowledge.