Address customer inquiries and resolve issues promptly via phone, email, or chat, ensuring customer satisfaction.

Maintain accurate records of customer interactions and transactions, updating customer profiles as needed.

Identify and escalate complex issues to appropriate departments for resolution, ensuring timely follow-up.

Provide product and service information to customers, explaining features, benefits, and pricing.

Process orders, returns, and exchanges accurately and efficiently, adhering to company policies.

Gather customer feedback and identify trends to improve service quality and customer experience.

Collaborate with team members and other departments to resolve customer issues and improve processes.

Participate in training sessions to enhance product knowledge and customer service skills.

Engage with customers via phone, email, or in person to address inquiries and resolve issues.

Investigate and resolve customer complaints, aiming for first-call resolution.

Maintain and update customer account information accurately in CRM systems.

Clearly explain products, services, and company policies to customers.

Gather customer feedback and escalate recurring issues to management.

Identify opportunities to upsell or cross-sell products/services to customers.

Document customer interactions and resolutions in a detailed and organized manner.

Suggest improvements to customer service processes based on customer interactions.

Collaborate with other departments to resolve complex customer issues efficiently.

Participate in ongoing training to enhance product knowledge and customer service skills.