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Customer Relations Advisor

Overview, Education, Careers Types, Skills, Career Path, Resources

As a Customer Relations Advisor, you'll be the friendly face, resolving queries and ensuring customer satisfaction. A rewarding career in service!

Average Salary

₹3,00,000

Growth

medium

Satisfaction

high

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Functional Skills

Functional Skills are essential skills that help individuals perform tasks effectively in everyday life, work, and education.

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    Communication Skills
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    Problem-Solving
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    Empathy and Patience
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    Product Knowledge
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    Time Management
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    Conflict Resolution
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    Active Listening
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    Adaptability
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    CRM Software Proficiency
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    Data Analysis
Soft Skills

Communication, teamwork, and critical thinking to ensure seamless project execution.

    Technical Skills

    Technical Skills are specialized abilities and knowledge needed to perform specific tasks or functions.

      Duties and Responsiblities

      Task

      95%

      Address and resolve customer complaints and inquiries promptly and professionally.

      90%

      Maintain detailed records of customer interactions and transactions in CRM systems.

      85%

      Provide accurate information about products, services, and company policies.

      80%

      Identify and escalate complex issues to appropriate departments for resolution.

      75%

      Follow up with customers to ensure their issues are resolved and they are satisfied.

      70%

      Gather customer feedback and insights to improve products and services.

      65%

      Collaborate with other teams to ensure seamless customer experience.

      60%

      Prepare reports on customer interactions and trends for management review.

      Work Activities

      Detailed Work Profile

      Interests