Customer Success Managers (CSMs) focus on building strong relationships with clients to ensure they achieve their desired outcomes while using a company's products or services. They act as a trusted advisor, providing guidance, support, and proactive solutions to maximize customer satisfaction and retention. CSMs identify opportunities for upselling and cross-selling, contributing to revenue growth. They also gather customer feedback to improve products and services.

• Key Responsibilities: Onboarding new customers, providing ongoing support, conducting training sessions, resolving issues, and advocating for customer needs within the company.
• Skills Required: Excellent communication, problem-solving, empathy, product knowledge, and relationship-building skills.