Customer Success Managers (CSMs) focus on building strong relationships with clients to ensure they achieve their desired outcomes while using a company's products or services. They act as advocates for the customer, proactively addressing concerns, providing training, and identifying opportunities for upselling or cross-selling. CSMs require excellent communication, problem-solving, and interpersonal skills.

• Key Responsibilities: Onboarding new customers, providing ongoing support, conducting training sessions, gathering customer feedback, and identifying renewal opportunities.
• Skills Required: Communication, empathy, problem-solving, product knowledge, and relationship management.