Functional Skills
Functional Skills are essential skills that help individuals perform tasks effectively in everyday life, work, and education.
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Workforce Management (WFM) Principles
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Forecasting and Demand Planning
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Scheduling Optimization
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Real-Time Management
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WFM Software Proficiency
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Data Analysis and Reporting
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Performance Monitoring and Reporting
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Communication and Collaboration
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Problem-Solving and Critical Thinking
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Knowledge of Labor Laws and Regulations
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Process Improvement
Soft Skills
Communication, teamwork, and critical thinking to ensure seamless project execution.
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Analytical Skills
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Communication Skills
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Problem-Solving Skills
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Time Management
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Attention to Detail
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Adaptability
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Technical Proficiency
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Decision-Making Skills
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Teamwork and Collaboration
Technical Skills
Technical Skills are specialized abilities and knowledge needed to perform specific tasks or functions.
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Workforce Management (WFM) Software Proficiency
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Data Analysis and Interpretation
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Forecasting and Capacity Planning
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Scheduling Optimization
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Communication and Interpersonal Skills
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Problem-Solving and Analytical Thinking
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Knowledge of Call Center Metrics
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SQL and Database Management