Customer Quality Engineer

Functional Skills

Functional Skills are essential skills that help individuals perform tasks effectively in everyday life, work, and education.

Quality Control and Assurance

Root Cause Analysis

Customer Communication

Data Analysis and Reporting

Problem-Solving

Auditing and Compliance

Continuous Improvement

Technical Knowledge

Team Collaboration

Risk Management

Soft Skills

Communication, teamwork, and critical thinking to ensure seamless project execution.

Effective Communication

Problem-Solving

Analytical Thinking

Attention to Detail

Collaboration

Adaptability

Time Management

Empathy

Decision-Making

Conflict Resolution

Technical Skills

Technical Skills are specialized abilities and knowledge needed to perform specific tasks or functions.

Quality Management Systems (QMS)

Statistical Process Control (SPC)

Root Cause Analysis (RCA)

Problem-Solving Methodologies

Auditing and Compliance

Customer Communication

GD&T (Geometric Dimensioning and Tolerancing)

Metrology and Measurement

Failure Mode and Effects Analysis (FMEA)

Supplier Quality Management

Duties and Responsiblities

Task

95%

Lead root cause analysis and implement corrective actions for customer quality issues, ensuring timely resolution and preventing recurrence.

92%

Develop and maintain quality control plans, inspection procedures, and testing protocols to meet customer requirements and industry standards.

90%

Conduct on-site visits to customer facilities to investigate quality concerns, perform audits, and provide technical support.

88%

Analyze customer feedback, warranty data, and field failure reports to identify trends and areas for improvement in product quality.

85%

Collaborate with cross-functional teams, including engineering, manufacturing, and sales, to address customer quality issues and drive continuous improvement.

82%

Manage customer quality audits and ensure compliance with customer-specific requirements and quality management systems (e.g., ISO 9001, IATF 16949).

80%

Prepare and present quality reports, metrics, and presentations to customers and internal stakeholders, communicating quality performance and improvement initiatives.

78%

Train and mentor quality technicians and inspectors on customer-specific requirements, inspection techniques, and problem-solving methodologies.

75%

Participate in new product development and launch activities, ensuring customer quality requirements are integrated into the design and manufacturing processes.

72%

Monitor and track customer complaints and returns, ensuring timely resolution and effective communication with customers.

70%

Support the implementation and maintenance of statistical process control (SPC) techniques to monitor and improve process capability and reduce variation.

Work Activities

95%

Conduct thorough audits of manufacturing processes to identify defects and non-conformances.

92%

Lead root cause analysis investigations to determine the underlying causes of quality issues.

90%

Implement and verify corrective actions to prevent recurrence of quality problems.

88%

Manage supplier quality by conducting audits and ensuring adherence to quality standards.

85%

Drive continuous improvement initiatives to enhance manufacturing processes and product quality.

82%

Utilize statistical tools to analyze quality data and identify trends or areas for improvement.

80%

Collect and analyze customer feedback to identify areas for product or process improvement.

78%

Maintain accurate and up-to-date quality documentation, including control plans and procedures.

75%

Develop and deliver training programs to improve employee understanding of quality standards.

72%

Develop and implement inspection procedures to ensure products meet quality requirements.

70%

Manage non-conforming materials and products, ensuring proper disposition and rework.

Detailed Work Profile

Interests