Provide on-site technical support and troubleshooting for equipment and systems at customer locations across India.

Diagnose and repair complex mechanical, electrical, and electronic issues in field settings.

Perform routine maintenance, inspections, and calibrations to ensure optimal equipment performance.

Install, configure, and commission new equipment and systems at customer sites in accordance with specifications.

Train customers on the proper operation, maintenance, and troubleshooting of equipment.

Maintain accurate records of service activities, including repairs, maintenance, and installations, using CRM software.

Manage inventory of spare parts and tools, ensuring availability for timely repairs and maintenance.

Prepare and submit service reports, expense reports, and other required documentation accurately and on time.

Collaborate with internal teams, such as engineering and sales, to resolve customer issues and improve product performance.

Adhere to safety protocols and regulations while performing field service activities in diverse environments.

Provide remote technical support via phone, email, or video conferencing to diagnose and resolve customer issues.

Stay updated on product updates, technical bulletins, and industry trends through continuous learning and training.

Providing technical assistance and resolving customer issues promptly to ensure satisfaction.

Performing routine maintenance and repairs on field equipment to minimize downtime.

Installing and configuring equipment at customer sites, ensuring proper functionality.

Diagnosing and resolving technical problems on-site, using diagnostic tools and expertise.

Training customers on the proper use and maintenance of equipment to enhance their capabilities.

Managing and tracking inventory of spare parts and equipment in the field service vehicle.

Maintaining accurate records of service visits, repairs, and customer interactions for future reference.

Identifying sales opportunities during service visits and promoting additional products or services.

Submitting detailed reports on service activities, including time spent, parts used, and issues resolved.

Adhering to safety regulations and company policies during all field service operations.

Building and maintaining strong relationships with customers through professional and courteous service.