Provide technical assistance to end-users, addressing hardware, software, and network issues promptly.

Diagnose and resolve technical problems via phone, email, or in-person support for Indian users.

Install, configure, and maintain computer systems, printers, and other peripherals for optimal performance.

Document technical issues, solutions, and troubleshooting steps in a knowledge base for future reference.

Assist with the setup and maintenance of audio-visual equipment for meetings and presentations.

Perform routine maintenance tasks, such as software updates and system backups, to ensure system stability.

Train users on basic computer skills and software applications to improve their technical proficiency.

Manage and maintain inventory of IT equipment and supplies, ensuring adequate stock levels.

Collaborate with other IT professionals to implement and support new technologies and systems.

Diagnose and repair hardware issues, ensuring minimal downtime for users and systems.

Install and configure software applications, ensuring compatibility and optimal performance.

Maintain network infrastructure, troubleshoot connectivity problems, and ensure network security.

Provide technical assistance to users, resolving issues related to hardware, software, and network access.

Apply system updates and patches, ensuring systems are secure and running the latest software versions.

Perform regular data backups, ensuring data integrity and availability in case of system failures.

Set up and configure peripheral devices such as printers, scanners, and external drives.

Monitor systems for security threats, implement security measures, and respond to security incidents.

Create and maintain technical documentation, including user manuals and troubleshooting guides.

Manage IT inventory, track hardware and software assets, and ensure proper asset allocation.