Technical Helper Career

Functional Skills are essential skills that help individuals perform tasks effectively in everyday life, work, and education.

Technical Troubleshooting

Hardware Maintenance

Software Installation & Configuration

Network Support

Customer Service

Operating Systems Knowledge

Remote Support Tools

Documentation and Reporting

Basic Scripting

Cybersecurity Awareness

Communication, teamwork, and critical thinking to ensure seamless project execution.

Technical Skills are specialized abilities and knowledge needed to perform specific tasks or functions.

Task

95%

Provide technical assistance to end-users, addressing hardware, software, and network issues promptly.

90%

Diagnose and resolve technical problems via phone, email, or in-person support for Indian users.

85%

Install, configure, and maintain computer systems, printers, and other peripherals for optimal performance.

80%

Document technical issues, solutions, and troubleshooting steps in a knowledge base for future reference.

75%

Assist with the setup and maintenance of audio-visual equipment for meetings and presentations.

70%

Perform routine maintenance tasks, such as software updates and system backups, to ensure system stability.

65%

Train users on basic computer skills and software applications to improve their technical proficiency.

60%

Manage and maintain inventory of IT equipment and supplies, ensuring adequate stock levels.

55%

Collaborate with other IT professionals to implement and support new technologies and systems.

Work Activities

Detailed Work Profile

Interests