Provide technical support to clients via phone, email, or in-person, addressing their queries and resolving technical issues effectively.

Conduct product demonstrations and training sessions for clients to ensure they understand how to use the products or services.

Install, configure, and troubleshoot hardware and software systems at client sites, ensuring seamless operation.

Diagnose and repair technical faults, escalating complex issues to higher-level support when necessary.

Maintain detailed records of client interactions, issues, and resolutions in the CRM system for future reference.

Prepare and present technical reports, proposals, and documentation to clients and internal teams.

Stay updated with the latest product knowledge, industry trends, and competitor activities to provide informed support.

Collaborate with sales and marketing teams to provide technical expertise during the sales process and customer onboarding.

Conduct site surveys and assessments to determine the best technical solutions for client needs.

Manage and maintain inventory of technical equipment and tools, ensuring availability for client support activities.

Provide expert technical assistance to clients, resolving issues efficiently.

Showcase product features and benefits to potential customers effectively.

Install and configure technical products at client locations.

Diagnose and fix technical problems, ensuring minimal downtime.

Train clients on product usage and best practices for optimal performance.

Create and maintain detailed technical documentation for products.

Work with sales teams to provide technical expertise during sales process.

Gather client feedback to improve product development and support.

Perform routine maintenance to ensure system stability and performance.

Generate reports on product performance and client satisfaction.

Provide technical support to clients via phone, email, or in-person, addressing their queries and resolving technical issues related to products or services.

Install, configure, and troubleshoot hardware and software systems, ensuring optimal performance and compatibility with existing infrastructure.

Conduct product demonstrations and training sessions for clients and internal teams, showcasing features and benefits to enhance understanding and adoption.

Diagnose and repair technical faults, performing root cause analysis to identify underlying problems and implement effective solutions.

Maintain detailed records of customer interactions, technical issues, and resolutions in a CRM system, ensuring accurate and up-to-date information.

Collaborate with sales and marketing teams to develop technical specifications and proposals for potential clients, aligning solutions with their needs.

Stay updated with the latest industry trends and technological advancements, continuously expanding knowledge and skills to provide cutting-edge support.

Conduct site surveys and assessments to evaluate client infrastructure and recommend appropriate technical solutions.

Manage and escalate complex technical issues to higher-level support teams, ensuring timely resolution and customer satisfaction.

Develop and maintain technical documentation, including user manuals, troubleshooting guides, and knowledge base articles, for internal and external use.

Perform regular system maintenance and upgrades, ensuring optimal performance and security of client systems.

Provide on-site support for critical technical issues, traveling to client locations to resolve problems and ensure minimal downtime.