Provide expert technical assistance to sales teams and clients, addressing complex inquiries and resolving technical issues.

Develop and deliver technical training sessions for sales representatives and clients on product features and benefits.

Collaborate with product development and engineering teams to communicate customer feedback and influence product improvements.

Create and maintain technical documentation, including product manuals, FAQs, and troubleshooting guides, tailored for the Indian market.

Conduct product demonstrations and presentations to potential clients, highlighting key features and technical advantages.

Analyze customer technical requirements and propose suitable solutions, ensuring alignment with their business needs.

Assist in the preparation of technical proposals and responses to RFPs (Request for Proposals), ensuring accuracy and completeness.

Troubleshoot and resolve technical issues reported by customers, providing timely and effective solutions.

Stay updated on industry trends and competitor products, providing insights to the sales team for competitive positioning.

Manage and maintain a technical knowledge base, ensuring information is accurate, up-to-date, and easily accessible.

Participate in trade shows and industry events, showcasing products and providing technical support to attendees.

Provide pre-sales technical support, including product evaluations and proof-of-concept implementations.

Diagnose and resolve complex technical issues reported by customers, ensuring minimal downtime.

Conduct product demos to showcase features and benefits to potential clients, driving sales.

Provide comprehensive training to customers on product usage and best practices, enhancing satisfaction.

Create and maintain detailed technical documentation, including FAQs and troubleshooting guides.

Assist the sales team with technical expertise during client meetings and proposal development.

Configure and customize software or hardware systems to meet specific customer requirements.

Provide on-site technical support and problem resolution for critical customer issues.

Offer remote technical assistance to customers via phone, email, or remote desktop tools.

Gather customer feedback on product performance and usability to drive product improvements.

Manage and deploy software updates and patches to customer systems, ensuring security and stability.

Perform routine hardware maintenance and repairs to ensure optimal system performance.

Contribute to and maintain a comprehensive knowledge base of technical solutions and best practices.