Provide on-site and remote technical support to diagnose and resolve hardware, software, and system issues for clients across India.

Install, configure, and maintain computer systems, networks, and applications at client locations throughout India.

Troubleshoot and repair hardware components, including desktops, laptops, servers, and peripherals, ensuring minimal downtime.

Conduct regular system maintenance, updates, and security checks to prevent issues and optimize performance for Indian clients.

Document all support activities, solutions, and configurations accurately in the service management system for future reference.

Train end-users on the proper use of hardware and software, providing clear and concise instructions tailored to their skill level.

Manage and maintain inventory of spare parts, tools, and equipment required for efficient service delivery across various locations in India.

Collaborate with other technical teams and vendors to escalate and resolve complex issues that require specialized expertise.

Ensure compliance with service level agreements (SLAs) and maintain high levels of customer satisfaction through timely and effective support.

Participate in continuous improvement initiatives to enhance service delivery processes and improve overall efficiency.

Stay updated with the latest technology trends and advancements to provide cutting-edge solutions and support to clients.

Diagnose and resolve technical issues for hardware, software, and systems, ensuring minimal downtime.

Provide excellent customer service by addressing inquiries, resolving complaints, and offering technical assistance.

Perform routine maintenance, updates, and upgrades to ensure optimal system performance and security.

Conduct on-site visits to install, repair, and maintain equipment, providing hands-on technical support.

Offer remote technical support to diagnose and resolve issues efficiently, reducing the need for on-site visits.

Create and maintain detailed technical documentation, including manuals, guides, and FAQs for users and colleagues.

Train customers and internal teams on the proper use and maintenance of hardware and software systems.

Manage and track inventory of spare parts, tools, and equipment to ensure availability for service and repairs.

Coordinate with vendors for parts, services, and technical support, ensuring timely resolution of complex issues.

Monitor system performance and identify potential issues, proactively addressing them to prevent downtime.

Implement and enforce security protocols to protect systems and data from unauthorized access and cyber threats.