Resolve billing discrepancies and payment issues for Indian clients promptly.

Contact Indian customers via phone and email to collect outstanding payments.

Maintain accurate records of all communication and payment arrangements in the system.

Negotiate payment plans with Indian customers facing financial difficulties.

Escalate unresolved issues to the appropriate department for further action.

Process payments and adjustments accurately and efficiently.

Monitor accounts receivable aging reports to identify overdue accounts.

Collaborate with the sales and customer service teams to resolve customer inquiries.

Prepare and send dunning letters to customers with past-due balances.

Reconcile customer accounts to ensure accuracy and completeness.

Identify and report any potential fraud or suspicious activity.

Assist with month-end closing activities related to accounts receivable.

Initiate outbound calls to customers with overdue accounts to secure payments and resolve billing issues.

Reconcile accounts receivable ledger to ensure all payments are accurately posted and discrepancies are resolved promptly.

Negotiate payment plans with customers facing financial difficulties, ensuring mutually agreeable terms.

Investigate and resolve customer disputes related to invoices, payments, and account balances efficiently.

Assess customer creditworthiness and manage credit limits to minimize financial risk and optimize sales.

Generate accounts receivable reports, analyze aging schedules, and identify trends to improve collection strategies.

Maintain accurate customer account information, including contact details, billing addresses, and payment history.

Identify opportunities to streamline accounts receivable processes and implement best practices for efficiency.

Ensure compliance with relevant laws and regulations related to debt collection and consumer protection.

Work closely with sales, customer service, and finance teams to resolve customer issues and improve overall cash flow.