Charge Back Analyst banner
a Charge Back Analyst thumbnail
Charge Back Analyst

Overview, Education, Careers Types, Skills, Career Path, Resources

Chargeback Analysts investigate disputed transactions, preventing financial losses. They analyze data, communicate with customers, and ensure compliance. Vital for fraud prevention.

Average Salary

₹4,50,000

Growth

medium

Satisfaction

medium

Home/Careers/finance and banking/charge back analyst
Functional Skills

Functional Skills are essential skills that help individuals perform tasks effectively in everyday life, work, and education.

    -
    Chargeback Processing
    -
    Dispute Resolution
    -
    Fraud Analysis
    -
    Risk Management
    -
    Data Analysis
    -
    Customer Service
    -
    Documentation and Reporting
    -
    Compliance Knowledge
    -
    Case Management
    -
    Communication Skills
    -
    Negotiation Skills
    -
    Problem-Solving
Soft Skills

Communication, teamwork, and critical thinking to ensure seamless project execution.

    -
    Analytical Skills
    -
    Communication Skills
    -
    Problem-Solving Skills
    -
    Attention to Detail
    -
    Time Management
    -
    Negotiation Skills
    -
    Adaptability
Technical Skills

Technical Skills are specialized abilities and knowledge needed to perform specific tasks or functions.

    -
    Payment Processing Knowledge
    -
    Fraud Detection Techniques
    -
    Data Analysis and Reporting
    -
    Case Management Systems
    -
    Legal and Regulatory Compliance
    -
    Customer Service and Communication
    -
    Dispute Resolution
    -
    Risk Management
    -
    SQL
    -
    Excel
Duties and Responsiblities

Task

95%

Analyze chargeback requests and supporting documentation to determine validity.

90%

Investigate transaction details and customer history to assess risk.

85%

Communicate with customers and merchants to gather additional information.

80%

Prepare detailed case files and documentation for each chargeback.

75%

Negotiate settlements with customers or merchants to resolve disputes.

70%

Identify and report fraudulent activity to prevent future losses.

65%

Stay updated on industry regulations and best practices for chargeback management.

60%

Collaborate with internal teams to improve fraud prevention strategies.

Work Activities

95%

Thoroughly investigate chargeback claims, gathering evidence and analyzing transaction details to determine validity.

90%

Analyze transaction histories and patterns to identify potentially fraudulent or disputed charges.

85%

Collect and organize compelling evidence, including customer communications and transaction records, to support chargeback responses.

80%

Maintain detailed and accurate records of all chargeback cases, including investigation findings and resolutions.

75%

Prepare well-reasoned and persuasive responses to chargeback claims, adhering to industry regulations and deadlines.

70%

Communicate with customers to gather additional information or resolve disputes related to chargeback claims.

65%

Identify and report potentially fraudulent activities or patterns to prevent future chargeback losses.

60%

Ensure compliance with company policies, industry regulations, and legal requirements related to chargeback processing.

55%

Assess the risk associated with different types of transactions and implement measures to mitigate chargeback exposure.

50%

Generate reports and analyze chargeback data to identify trends, patterns, and areas for improvement.

Detailed Work Profile

Interests