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Collection Analyst

Overview, Education, Careers Types, Skills, Career Path, Resources

Collection Analysts manage debt recovery, negotiate payment plans, and analyze accounts. They need strong communication and analytical skills.

Average Salary

₹3,50,000

Growth

medium

Satisfaction

medium

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Functional Skills

Functional Skills are essential skills that help individuals perform tasks effectively in everyday life, work, and education.

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    Financial Analysis
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    Negotiation Skills
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    Debt Collection Regulations
    -
    Communication Skills
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    Skip Tracing
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    Data Analysis
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    Customer Service
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    Legal Compliance
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    Risk Management
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    Documentation and Record Keeping
Soft Skills

Communication, teamwork, and critical thinking to ensure seamless project execution.

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    Communication Skills
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    Negotiation Skills
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    Problem-Solving Skills
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    Empathy and Patience
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    Organizational Skills
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    Conflict Resolution
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    Adaptability
Technical Skills

Technical Skills are specialized abilities and knowledge needed to perform specific tasks or functions.

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    Data Analysis and Reporting
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    Financial Accounting Principles
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    Negotiation and Communication Skills
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    Legal and Regulatory Compliance
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    Customer Relationship Management (CRM)
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    Skip Tracing
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    Risk Assessment
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    Time Management and Organization
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    Problem-Solving
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    Knowledge of Banking and Finance
Duties and Responsiblities

Task

95%

Analyze delinquent accounts and implement collection strategies to maximize recovery.

90%

Contact debtors via phone, email, and mail to negotiate payment plans.

85%

Maintain accurate records of collection activities and account statuses.

80%

Evaluate creditworthiness and financial situations of debtors.

75%

Collaborate with legal and compliance teams to ensure adherence to regulations.

70%

Identify and escalate complex or high-risk accounts for further action.

65%

Prepare reports on collection performance and recovery rates.

60%

Monitor payment arrangements and follow up on missed payments.

Work Activities

95%

Develop and implement effective debt recovery strategies to maximize collections and minimize losses.

92%

Analyze delinquent accounts to determine the best course of action for resolution and recovery.

90%

Negotiate payment plans and settlements with debtors, ensuring compliance with legal and company guidelines.

88%

Assess credit risk and evaluate the financial status of debtors to determine repayment capabilities.

85%

Ensure all collection activities comply with relevant laws and regulations, including FDCPA.

82%

Locate debtors using skip tracing techniques and various databases to establish contact.

80%

Maintain accurate and detailed records of all collection activities and communications.

78%

Prepare reports on collection activities, recovery rates, and outstanding debt portfolios.

75%

Provide excellent customer service while addressing debtor inquiries and resolving disputes.

72%

Identify and implement process improvements to enhance collection efficiency and effectiveness.

Detailed Work Profile

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