Planning daily collection routes and schedules to maximize efficiency and coverage.

Visiting customers at their homes or businesses to collect outstanding payments.

Maintaining accurate records of collections and outstanding balances.

Negotiating payment plans with customers who are unable to pay the full amount.

Issuing receipts for payments collected and providing customers with payment confirmations.

Handling cash and other forms of payment securely and accurately.

Reconciling daily collections and preparing deposit slips for bank deposits.

Following up with customers who have missed payments or have overdue balances.

Investigating discrepancies in payment records and resolving customer complaints.

Preparing reports on collection activities and outstanding balances for management review.

Adhering to company policies and procedures for collections and customer service.

Coordinating with other departments, such as customer service and accounting, to resolve payment issues.

Making outbound calls to customers to remind them of pending payments and negotiate payment plans.

Visiting customers at their homes or businesses to collect payments and resolve payment issues.

Accurately recording payments received from customers in the company's system.

Reconciling customer accounts to ensure accuracy and identify discrepancies.

Negotiating payment arrangements with customers who are facing financial difficulties.

Maintaining detailed records of all collection activities and customer interactions.

Preparing daily and weekly reports on collection activities and outstanding balances.

Ensuring all collection activities comply with relevant laws and regulations.

Providing excellent customer service while addressing payment-related inquiries and concerns.

Locating customers who have moved or changed contact information to facilitate payment collection.

Identifying and implementing improvements to the collection process to increase efficiency.