Initiate outbound calls to patients to follow up on outstanding medical bills and insurance claims, ensuring timely payments.

Verify patient insurance coverage and update billing systems with accurate information to prevent claim denials.

Negotiate payment plans with patients who have difficulty paying their medical bills, adhering to company policies.

Document all call activities and payment arrangements in the patient's account for accurate record-keeping and follow-up.

Resolve patient inquiries and disputes regarding billing statements, providing clear and concise explanations.

Collaborate with billing and coding departments to address claim rejections and ensure proper billing procedures.

Maintain up-to-date knowledge of healthcare billing regulations and compliance requirements to avoid legal issues.

Follow up with insurance companies to resolve denied or pending claims, providing necessary documentation.

Generate and send patient statements, ensuring accuracy and timely delivery.

Assist patients with understanding their insurance benefits and coverage details related to medical services.

Verify patient insurance details and claim eligibility for medical services.

Manage patient accounts, ensuring accurate billing and payment processing.

Analyze and resolve claim denials to maximize revenue recovery.

Accurately post payments from insurance companies and patients.

Generate accounts receivable reports to track outstanding balances.

Proactively follow up on pending or rejected insurance claims.

Prepare and submit appeals for denied claims with supporting documentation.

Verify accuracy of medical codes (ICD, CPT) on claims.

Ensure compliance with healthcare regulations and billing guidelines.

Provide excellent customer service to patients regarding billing inquiries.

Analyze AR data to identify trends and improve collection strategies.