Process and confirm reservations for accommodations, transportation, and entertainment venues.

Handle customer inquiries, providing accurate information on availability, pricing, and booking policies.

Manage booking cancellations and modifications, ensuring adherence to company policies and customer satisfaction.

Maintain detailed records of bookings, payments, and customer interactions in the booking system.

Coordinate with hotels, airlines, and other service providers to confirm booking details and resolve any issues.

Prepare and process invoices, receipts, and other financial documents related to bookings.

Assist in developing and implementing promotional offers and packages to attract customers.

Monitor booking trends and provide feedback to management on popular destinations and services.

Handle customer complaints and resolve issues in a timely and professional manner.

Stay updated on industry trends, travel regulations, and destination information to better assist customers.

Assist customers with booking inquiries, changes, and cancellations efficiently.

Handle reservation requests via phone, email, or in-person, ensuring accuracy.

Process payments, issue receipts, and manage billing inquiries professionally.

Maintain accurate records of bookings, cancellations, and customer interactions.

Update booking systems with current availability, pricing, and promotions.

Address and resolve customer complaints or issues related to bookings promptly.

Inform customers about special deals, packages, and promotional offers.

Generate daily, weekly, or monthly reports on booking activities and revenue.

Coordinate with other departments to ensure smooth service delivery.

Enforce booking policies and procedures consistently and fairly.