Greet and welcome guests upon arrival, ensuring a positive first impression.

Manage check-in and check-out procedures efficiently, handling payments and issuing receipts.

Answer phone calls and respond to emails, providing information and directing inquiries.

Address guest complaints and resolve issues promptly, ensuring customer satisfaction.

Maintain a clean and organized front desk area, ensuring a professional appearance.

Provide information about hotel services, local attractions, and directions.

Handle reservations and cancellations, updating the system accurately.

Coordinate with other departments, such as housekeeping and maintenance, to fulfill guest requests.

Monitor and manage the security of the front desk area, ensuring guest safety.

Prepare daily reports and summaries of front desk activities.

Assist with luggage handling and storage for guests.

Process mail and deliveries for guests and staff.

Efficiently register guests, verifying reservations and providing room assignments.

Address guest questions and concerns via phone, email, or in person.

Process bookings, modifications, and cancellations accurately and promptly.

Handle cash, credit card transactions, and billing inquiries efficiently.

Offer details about hotel services, local attractions, and directions.

Resolve guest issues and complaints professionally and empathetically.

Arrange transportation, housekeeping, and maintenance requests for guests.

Update guest information and maintain accurate records of transactions.

Monitor lobby activity and report any suspicious behavior to security.

Distribute and track room keys, ensuring guest safety and security.

Help guests with their luggage upon arrival and departure.

Answer and direct incoming calls to the appropriate departments.