Guest Service Agent Career

Functional Skills are essential skills that help individuals perform tasks effectively in everyday life, work, and education.

Communication Skills

Problem-Solving

Customer Service Orientation

Multitasking

Conflict Resolution

Attention to Detail

Interpersonal Skills

Adaptability

Technical Proficiency

Sales and Upselling

Communication, teamwork, and critical thinking to ensure seamless project execution.

Technical Skills are specialized abilities and knowledge needed to perform specific tasks or functions.

Task

95%

Address guest inquiries and resolve complaints promptly and professionally to ensure customer satisfaction.

90%

Manage guest check-ins and check-outs efficiently, ensuring accurate information and a smooth process.

85%

Provide information about hotel services, local attractions, and directions to enhance the guest experience.

80%

Handle reservations, cancellations, and modifications accurately, maintaining updated records.

75%

Operate the switchboard and manage incoming calls, directing them to the appropriate departments.

70%

Coordinate with housekeeping, maintenance, and other departments to fulfill guest requests.

65%

Maintain a clean and organized front desk area, ensuring a welcoming environment for guests.

60%

Process payments, handle cash, and reconcile daily transactions accurately.

55%

Assist with luggage handling and storage, ensuring the safe keeping of guest belongings.

50%

Monitor and manage guest feedback, addressing concerns and escalating issues as needed.

Work Activities

Detailed Work Profile

Interests