Address guest inquiries and resolve complaints promptly and professionally to ensure customer satisfaction.

Manage guest check-ins and check-outs efficiently, ensuring accurate information and a smooth process.

Provide information about hotel services, local attractions, and directions to enhance the guest experience.

Handle reservations and cancellations, ensuring accuracy and adherence to hotel policies.

Coordinate with other hotel departments (e.g., housekeeping, maintenance) to fulfill guest requests.

Maintain a clean and organized front desk area to create a positive first impression.

Process payments and maintain accurate records of guest transactions.

Assist guests with luggage and other needs to provide a comfortable stay.

Monitor guest feedback and report any issues to management for improvement.

Promote hotel amenities and services to maximize revenue and enhance guest satisfaction.

Warmly greet guests upon arrival, creating a positive first impression and setting the tone for their stay.

Efficiently manage guest reservations, ensuring accuracy and addressing any special requests or needs.

Provide guests with accurate and helpful information about the hotel facilities, services, and local attractions.

Address and resolve guest complaints or concerns promptly and professionally, ensuring guest satisfaction.

Process guest check-ins and check-outs efficiently, handling payments and providing necessary documentation.

Answer and manage telephone calls with proper etiquette, directing calls and taking messages accurately.

Coordinate with other hotel departments to fulfill guest requests, such as housekeeping, room service, or maintenance.

Assist guests with their luggage upon arrival and departure, ensuring safe and efficient handling.

Prepare and present accurate bills to guests, processing payments and handling any billing inquiries.

Maintain accurate records of guest interactions, requests, and complaints for future reference.

Adhere to all safety and security procedures, ensuring the well-being of guests and staff.

Provide recommendations for local restaurants, attractions, and activities based on guest preferences.