Hotel Captain Career

Functional Skills are essential skills that help individuals perform tasks effectively in everyday life, work, and education.

Customer Service Excellence

Menu Knowledge and Presentation

Order Management and Coordination

Team Leadership and Supervision

Table Management and Setup

Conflict Resolution

Point of Sale (POS) Systems

Inventory Management

Hygiene and Safety Standards

Upselling and Cross-selling Techniques

Communication, teamwork, and critical thinking to ensure seamless project execution.

Technical Skills are specialized abilities and knowledge needed to perform specific tasks or functions.

Task

95%

Oversee and coordinate all dining room activities, ensuring smooth and efficient service for hotel guests.

90%

Train, supervise, and mentor serving staff to maintain high standards of customer service and professionalism.

85%

Manage guest reservations and seating arrangements to optimize dining room capacity and guest satisfaction.

80%

Address and resolve guest complaints or concerns promptly and effectively, ensuring a positive dining experience.

75%

Inspect dining areas regularly to ensure cleanliness, proper setup, and adherence to hygiene standards.

70%

Collaborate with the kitchen staff to ensure timely and accurate order delivery, meeting guest expectations.

65%

Monitor inventory levels of dining supplies and equipment, placing orders as needed to avoid shortages.

60%

Enforce and maintain compliance with all health and safety regulations within the dining area.

55%

Conduct regular staff meetings to communicate updates, address concerns, and reinforce service standards.

50%

Prepare and present daily specials or promotions to guests, enhancing their dining experience.

Work Activities

Detailed Work Profile

Interests