Handling guest check-ins and check-outs efficiently, ensuring a smooth process for all guests.

Managing reservations via phone, email, and online platforms, optimizing occupancy rates.

Addressing guest inquiries, complaints, and requests promptly and professionally to ensure satisfaction.

Providing information about hotel services, local attractions, and directions to guests.

Processing payments, managing cash flow, and maintaining accurate financial records.

Coordinating with housekeeping, maintenance, and other departments to fulfill guest needs.

Maintaining a clean and organized reception area, creating a welcoming environment.

Ensuring the security of the hotel by monitoring surveillance equipment and reporting any suspicious activity.

Assisting with luggage handling and providing concierge services to enhance guest experience.

Managing and distributing mail, packages, and messages for guests and hotel staff.

Preparing daily reports on occupancy, revenue, and guest feedback for management review.

Training new reception staff on hotel policies, procedures, and customer service standards.

Efficiently register guests, verifying reservations and assigning rooms.

Address guest inquiries via phone, email, or in person promptly.

Process and confirm reservations, modifications, and cancellations accurately.

Process check-outs, handle payments, and provide receipts to guests.

Address and resolve guest complaints and issues effectively.

Provide information about hotel services, local attractions, and directions.

Receive, sort, and distribute mail and packages for guests and staff.

Maintain accurate records of guest information and transactions.

Manage cash transactions, including currency exchange and petty cash.

Communicate with housekeeping, maintenance, and other departments.

Monitor security cameras and report any suspicious activity.

Respond to emergencies and follow established safety protocols.

Greet and welcome guests upon arrival, creating a positive first impression.

Register guests and assign rooms, ensuring accuracy and efficiency.

Manage reservations and cancellations, optimizing occupancy rates.

Answer phone calls and provide information about the hotel and local area.

Handle guest inquiries and complaints, resolving issues promptly and professionally.

Process payments and maintain accurate records of transactions.

Coordinate with other hotel departments to fulfill guest requests.

Maintain a clean and organized front desk area.

Provide information about hotel services, such as dining and spa options.

Assist guests with luggage storage and retrieval.

Monitor and manage the hotel's security system.

Prepare daily reports and summaries of front desk activity.

Handle mail and messages for guests.

Assist with check-out procedures and provide guests with invoices.

Promote hotel amenities and services to enhance guest experience.