Handling guest check-ins and check-outs efficiently, ensuring a smooth process for all guests.

Managing reservations via phone, email, and online platforms, optimizing occupancy rates.

Addressing guest inquiries, complaints, and requests promptly and professionally to ensure satisfaction.

Providing information about hotel services, local attractions, and directions to guests.

Processing payments, managing cash flow, and maintaining accurate financial records.

Coordinating with housekeeping, maintenance, and other departments to fulfill guest needs.

Maintaining a clean and organized reception area, creating a welcoming environment.

Ensuring the security of the hotel by monitoring surveillance equipment and reporting any suspicious activity.

Assisting with luggage handling and providing concierge services to enhance guest experience.

Managing and distributing mail, packages, and messages for guests and hotel staff.

Preparing daily reports on occupancy, revenue, and guest feedback for management review.

Training new reception staff on hotel policies, procedures, and customer service standards.