Ensuring guest satisfaction by promptly addressing and resolving complaints and requests.

Coordinating with various departments to ensure seamless service delivery.

Maintaining cleanliness and hygiene standards in all areas of the hotel.

Handling guest check-ins and check-outs efficiently and accurately.

Managing reservations and room assignments to optimize occupancy.

Providing information about hotel services, local attractions, and directions.

Assisting with luggage handling and transportation arrangements for guests.

Processing payments and maintaining accurate financial records.

Monitoring and managing inventory of supplies and amenities.

Training and supervising junior staff members to ensure quality service.

Implementing and enforcing hotel policies and procedures.

Conducting regular inspections to identify and address maintenance issues.

Addressing guest inquiries and resolving complaints promptly to ensure customer satisfaction.

Coordinating room assignments and ensuring cleanliness and readiness for incoming guests.

Assisting in planning and executing events, conferences, and banquets held at the hotel.

Serving food and beverages to guests in dining areas or through room service.

Handling check-ins, check-outs, and managing reservations efficiently.

Maintaining cleanliness and hygiene standards in guest rooms and public areas.

Providing information and assistance to guests regarding local attractions and services.

Ensuring the safety and security of guests and hotel property through surveillance.

Tracking and managing supplies and inventory levels to avoid shortages.

Performing minor repairs and maintenance tasks to keep the hotel facilities in good condition.

Preparing and processing guest bills accurately and efficiently.

Collaborating with other hotel staff to ensure smooth operations and guest satisfaction.