Housekeeping Guest Service Agent

Functional Skills are essential skills that help individuals perform tasks effectively in everyday life, work, and education.

Cleaning and Sanitization

Customer Service

Room Preparation

Laundry and Linen Management

Time Management

Communication Skills

Attention to Detail

Problem-Solving

Physical Stamina

Knowledge of Safety Procedures

Communication, teamwork, and critical thinking to ensure seamless project execution.

Technical Skills are specialized abilities and knowledge needed to perform specific tasks or functions.

Task

95%

Address guest requests promptly and efficiently, ensuring satisfaction and comfort.

92%

Clean and sanitize guest rooms, bathrooms, and common areas to maintain hygiene standards.

90%

Restock room supplies such as toiletries, linens, and beverages to meet guest needs.

88%

Respond to guest inquiries and resolve complaints in a professional and courteous manner.

85%

Report maintenance issues and safety hazards to the appropriate departments for resolution.

82%

Maintain cleanliness and organization of housekeeping equipment and storage areas.

80%

Follow established safety procedures and guidelines to prevent accidents and injuries.

78%

Assist with laundry duties, including washing, drying, and folding linens and towels.

75%

Monitor and report any suspicious activity or security concerns to the supervisor.

72%

Provide turndown service and special amenities as requested by guests.

Work Activities

Detailed Work Profile

Interests