Verify and reconcile all financial transactions posted during the night, ensuring accuracy and completeness for audit trails.

Prepare and distribute daily revenue reports to relevant departments, providing insights into overnight financial performance.

Handle guest check-ins and check-outs during the night, providing excellent customer service and resolving any issues.

Respond to guest inquiries and complaints promptly and professionally, ensuring guest satisfaction throughout the night.

Monitor security cameras and conduct regular property walks to ensure the safety and security of guests and the premises.

Prepare and set up the lobby and breakfast area for the morning, ensuring a welcoming environment for arriving guests.

Manage and balance the cash drawer, ensuring accurate handling of cash transactions and adherence to cash handling procedures.

Assist with laundry duties, including washing, drying, and folding linens, to maintain adequate stock levels.

Maintain a log of all incidents and unusual occurrences during the night, providing detailed documentation for management review.

Process reservations and cancellations accurately, updating the hotel's system and communicating changes to relevant staff.

Efficiently register guests, verifying reservations and providing room assignments.

Perform end-of-day auditing to reconcile financial transactions and ensure accuracy.

Address and resolve guest complaints or requests promptly and professionally.

Monitor hotel premises via surveillance and conduct regular security checks.

Respond to emergencies, following established protocols and ensuring guest safety.

Prepare detailed reports on daily revenue, occupancy, and other key metrics.

Process guest check-outs, handle payments, and provide receipts accurately.

Answer and direct phone calls, providing information and taking messages.

Manage and process new reservations, modifications, and cancellations.

Ensure the lobby and front desk area are clean, organized, and presentable.

Help guests with early check-outs and any related needs efficiently.

Assist in setting up the breakfast area for early morning service.

Verify and reconcile all financial transactions recorded during the day, ensuring accuracy and completeness.

Post room charges, taxes, and other fees to guest accounts accurately and promptly.

Balance cash drawers and prepare bank deposits, adhering to established cash handling procedures.

Review and correct discrepancies in guest accounts, resolving billing issues efficiently.

Generate and distribute daily reports, including revenue summaries and occupancy rates.

Respond to guest inquiries and complaints during the night, providing excellent customer service.

Handle check-in and check-out procedures for late-night and early-morning guests.

Monitor security cameras and conduct regular property walks to ensure safety and security.

Prepare and serve basic food and beverage items for guests, such as coffee and snacks.

Maintain a clean and organized work area, including the front desk and lobby.

Assist with reservations and cancellations, updating the system accurately.

Troubleshoot minor maintenance issues and report any major problems to the appropriate department.

Provide information about local attractions, restaurants, and transportation options to guests.

Follow all hotel policies and procedures, including safety and emergency protocols.

Prepare end-of-day reports for management review, summarizing key operational data.