Reservation Agent Career

Functional Skills are essential skills that help individuals perform tasks effectively in everyday life, work, and education.

Communication Skills

Customer Service

Multilingual Proficiency

Reservation Systems Knowledge

Problem-Solving

Attention to Detail

Sales and Persuasion

Time Management

Conflict Resolution

Adaptability

Communication, teamwork, and critical thinking to ensure seamless project execution.

Technical Skills are specialized abilities and knowledge needed to perform specific tasks or functions.

Task

95%

Handling inbound calls and emails from customers to book, modify, or cancel reservations.

92%

Providing detailed information about travel packages, accommodations, and destinations.

90%

Processing payments and issuing tickets or confirmation numbers accurately.

88%

Resolving customer complaints and addressing any issues related to bookings or services.

85%

Maintaining accurate records of bookings, changes, and cancellations in the reservation system.

82%

Collaborating with other departments to ensure smooth service delivery and customer satisfaction.

80%

Staying updated on travel trends, promotions, and company policies to provide informed assistance.

78%

Upselling additional services or products to customers to enhance their travel experience.

75%

Assisting customers with special requests, such as seating arrangements or dietary needs.

72%

Following up with customers to confirm bookings and ensure all their needs are met.

Work Activities

Detailed Work Profile

Interests