Handling inbound calls and emails from customers to book, modify, or cancel reservations.

Providing detailed information about travel packages, accommodations, and destinations.

Processing payments and issuing tickets or confirmation numbers accurately.

Resolving customer complaints and addressing any issues related to bookings or services.

Maintaining accurate records of bookings, changes, and cancellations in the reservation system.

Collaborating with other departments to ensure smooth service delivery and customer satisfaction.

Staying updated on travel trends, promotions, and company policies to provide informed assistance.

Upselling additional services or products to customers to enhance their travel experience.

Assisting customers with special requests, such as seating arrangements or dietary needs.

Following up with customers to confirm bookings and ensure all their needs are met.

Manage and process reservations via phone, email, or online systems efficiently.

Provide excellent customer service by addressing inquiries and resolving issues promptly.

Accurately input and update reservation details in the database.

Process payments and issue receipts for reservations.

Monitor and manage available inventory to maximize occupancy.

Promote and sell additional services to enhance customer experience.

Address and resolve customer complaints in a professional manner.

Generate reports on reservation statistics and trends.

Coordinate with other departments to ensure smooth operations.

Enforce company policies and procedures related to reservations.

Handling inbound calls and emails from customers to book reservations.

Providing information about destinations, accommodations, and travel packages.

Using reservation systems and software to check availability and make bookings.

Quoting prices and explaining booking conditions to customers.

Processing payments and issuing tickets or confirmation details.

Modifying, canceling, or re-routing existing reservations as needed.

Addressing customer inquiries, concerns, and complaints professionally.

Collaborating with other departments to resolve booking issues.

Staying updated on travel industry trends, promotions, and policies.

Maintaining accurate records of bookings and transactions.

Upselling additional services or products to enhance customer experience.

Meeting or exceeding sales targets and performance metrics.