Room Service Captain Career

Functional Skills are essential skills that help individuals perform tasks effectively in everyday life, work, and education.

Guest Service Excellence

Menu Knowledge

Order Taking and Processing

Food Safety and Hygiene

Delivery and Presentation

Problem-Solving

Team Coordination

Inventory Management

Upselling and Promotion

Language Proficiency

Cash Handling and Billing

Knowledge of Hotel Services

Communication, teamwork, and critical thinking to ensure seamless project execution.

Technical Skills are specialized abilities and knowledge needed to perform specific tasks or functions.

Task

95%

Supervise and coordinate room service staff to ensure prompt and accurate delivery of orders.

90%

Train new room service staff on proper procedures, customer service standards, and menu knowledge.

85%

Manage and resolve guest complaints or issues related to room service orders efficiently.

80%

Ensure all room service orders are prepared and delivered according to hotel standards and guest preferences.

75%

Monitor inventory levels of food, beverages, and supplies needed for room service operations.

70%

Maintain cleanliness and hygiene standards in the room service preparation and delivery areas.

65%

Process room service orders accurately using the hotel's point-of-sale (POS) system.

60%

Coordinate with the kitchen and other departments to ensure timely preparation and delivery of orders.

55%

Handle cash and credit card transactions securely and accurately.

50%

Prepare daily reports on room service sales, orders, and guest feedback.

Work Activities

Detailed Work Profile

Interests