Supervise and coordinate room service staff to ensure prompt and accurate delivery of orders.

Train new room service staff on proper procedures, customer service standards, and menu knowledge.

Manage and resolve guest complaints or issues related to room service orders efficiently.

Ensure all room service orders are prepared and delivered according to hotel standards and guest preferences.

Monitor inventory levels of food, beverages, and supplies needed for room service operations.

Maintain cleanliness and hygiene standards in the room service preparation and delivery areas.

Process room service orders accurately using the hotel's point-of-sale (POS) system.

Coordinate with the kitchen and other departments to ensure timely preparation and delivery of orders.

Handle cash and credit card transactions securely and accurately.

Prepare daily reports on room service sales, orders, and guest feedback.

Oversee daily operations, ensuring prompt and accurate order delivery to guest rooms.

Conduct training sessions for new room service staff on procedures and customer service.

Address and resolve guest inquiries, complaints, and special requests efficiently.

Monitor and manage inventory levels of food, beverages, and supplies for room service.

Maintain strict hygiene and sanitation standards in food preparation and delivery.

Liaise with the kitchen staff to ensure timely preparation and dispatch of orders.

Handle payment transactions and ensure accurate billing for room service orders.

Regularly assess and improve the quality of room service provided to guests.