Troubleshoot and resolve application issues, ensuring minimal downtime.

Collaborate with developers to identify root causes and implement fixes.

Monitor application performance and proactively address potential problems.

Provide technical support to end-users, addressing their queries and issues.

Document application issues, resolutions, and support procedures.

Participate in application deployments and upgrades, ensuring smooth transitions.

Develop and maintain scripts for automating routine tasks and monitoring.

Manage and maintain application environments, including configuration and security.

Conduct performance tuning and optimization to improve application efficiency.

Work with cross-functional teams to ensure application integration and compatibility.

Implement and maintain security measures to protect applications from threats.

Create and maintain knowledge base articles for common application issues.

Participate in on-call rotation to provide after-hours support for critical issues.

Stay updated with the latest application technologies and industry trends.

Manage and prioritize support tickets, ensuring timely resolution and customer satisfaction.