Troubleshoot and resolve application issues, ensuring minimal downtime and optimal performance.

Provide technical support to end-users, addressing queries and resolving incidents related to applications.

Monitor application performance using various tools and techniques, identifying and addressing potential issues proactively.

Collaborate with development teams to implement fixes, updates, and enhancements to applications.

Maintain comprehensive documentation of application configurations, processes, and troubleshooting steps.

Manage and prioritize support tickets, ensuring timely resolution and adherence to service level agreements (SLAs).

Perform root cause analysis for recurring issues, implementing permanent solutions to prevent future occurrences.

Participate in application testing and validation, ensuring quality and stability of new releases.

Develop and maintain scripts and automation tools to streamline support processes and improve efficiency.

Stay updated with the latest application technologies and trends, continuously enhancing technical skills and knowledge.

Coordinate with vendors and external support teams to resolve complex application issues.

Implement and maintain security measures to protect applications from unauthorized access and cyber threats.

Train end-users on application functionality and best practices, promoting effective utilization and reducing support requests.

Manage application deployments and upgrades, ensuring smooth transitions and minimal disruption to users.

Contribute to the development of knowledge base articles and FAQs, empowering users to resolve common issues independently.