Cisco Voice Engineer Career

Functional Skills

Functional Skills are essential skills that help individuals perform tasks effectively in everyday life, work, and education.

Cisco Unified Communications Manager (CUCM)

Voice over IP (VoIP) Protocols

Cisco Unity Connection

Cisco Unified Contact Center Express (UCCX)

Network Troubleshooting

Quality of Service (QoS)

Cisco Routers and Switches

Security Protocols (TLS, SRTP)

Call Manager Express (CME)

Session Initiation Protocol (SIP)

Soft Skills

Communication, teamwork, and critical thinking to ensure seamless project execution.

Communication Skills

Problem-Solving

Teamwork and Collaboration

Adaptability and Flexibility

Time Management

Customer Service Orientation

Analytical Thinking

Stress Management

Technical Skills

Technical Skills are specialized abilities and knowledge needed to perform specific tasks or functions.

Cisco Unified Communications Manager (CUCM)

Session Initiation Protocol (SIP)

Voice over IP (VoIP)

Cisco Unity Connection (CUC)

Cisco Unified Contact Center Express (UCCX)

Networking Fundamentals

Quality of Service (QoS)

Troubleshooting and Diagnostics

Security Protocols (TLS, SRTP)

Cisco Collaboration Endpoints

Duties and Responsiblities

Task

95%

Configure and maintain Cisco Unified Communications Manager (CUCM) for voice services.

92%

Troubleshoot and resolve complex voice network issues, ensuring minimal downtime.

90%

Implement and manage Cisco voice gateways, including MGCP, H.323, and SIP.

88%

Design and deploy Cisco VoIP solutions tailored to business requirements.

85%

Monitor voice network performance and optimize call quality using Cisco tools.

82%

Administer and support Cisco Unity Connection for voicemail and unified messaging.

80%

Configure and manage Cisco IP phones and softphones for end-users.

78%

Perform regular system maintenance and upgrades on Cisco voice infrastructure.

75%

Develop and maintain documentation for voice network configurations and procedures.

72%

Provide technical support and training to end-users on Cisco voice systems.

70%

Collaborate with network and security teams to ensure voice network security.

68%

Implement and manage QoS policies to prioritize voice traffic on the network.

65%

Stay updated with the latest Cisco voice technologies and industry trends.

Work Activities

95%

Configure and maintain Cisco voice network infrastructure, ensuring optimal performance and reliability.

92%

Diagnose and resolve complex voice network issues, minimizing downtime and ensuring seamless communication.

90%

Monitor voice network performance, identify potential problems, and implement proactive solutions.

88%

Implement and manage Voice over IP (VoIP) solutions, integrating them with existing network infrastructure.

85%

Implement and maintain security protocols to protect voice network from threats and vulnerabilities.

82%

Create and maintain detailed documentation of voice network configurations, procedures, and troubleshooting steps.

80%

Coordinate with Cisco and other vendors for hardware and software support, upgrades, and maintenance.

78%

Plan and manage voice network capacity to ensure it meets current and future business needs.

75%

Provide technical support to end-users for voice-related issues, ensuring a positive user experience.

72%

Develop and deliver training programs for IT staff and end-users on voice network technologies and best practices.

70%

Develop and implement disaster recovery plans for voice network infrastructure to ensure business continuity.

Detailed Work Profile

Interests