Technical Support Engineers provide assistance to customers experiencing technical issues with software, hardware, or systems. They troubleshoot problems, offer solutions, and ensure customer satisfaction. This role requires strong problem-solving skills and excellent communication abilities.

• Key Responsibilities:

  • Diagnosing and resolving technical issues.
  • Providing step-by-step solutions to customers.
  • Documenting technical issues and resolutions.
  • Escalating complex problems to higher-level support.

• Skills Required:

  • Troubleshooting
  • Customer service
  • Communication
  • Technical proficiency