Design and implement collaboration solutions using platforms like Microsoft Teams, Slack, and Zoom.

Configure and manage collaboration tools, ensuring optimal performance and user experience.

Develop and maintain documentation for collaboration systems, including user guides and troubleshooting steps.

Provide technical support and training to end-users on collaboration tools and best practices.

Troubleshoot and resolve issues related to collaboration platforms, escalating complex problems as needed.

Collaborate with IT security teams to ensure collaboration tools comply with security policies and standards.

Monitor collaboration system performance and identify areas for improvement and optimization.

Automate routine tasks related to collaboration tools using scripting and automation platforms.

Integrate collaboration tools with other enterprise systems, such as CRM and project management software.

Evaluate and recommend new collaboration technologies to improve productivity and communication.

Manage user accounts and permissions within collaboration platforms, ensuring proper access controls.

Conduct regular audits of collaboration systems to identify and address security vulnerabilities.

Develop and implement disaster recovery plans for collaboration systems to ensure business continuity.

Stay up-to-date with the latest trends and technologies in collaboration and communication.

Work with vendors to resolve technical issues and implement new features in collaboration platforms.