Provide expert technical assistance to customers, resolving complex issues related to Microsoft products and services.

Collaborate with internal teams, including sales, support, and engineering, to ensure customer success and satisfaction.

Develop and deliver customized training sessions and workshops to empower customers to effectively use Microsoft technologies.

Proactively identify and address potential technical challenges, offering solutions and best practices to prevent future issues.

Serve as a trusted advisor to customers, providing guidance on optimizing their IT infrastructure and leveraging Microsoft solutions.

Document and share knowledge with the broader Customer Engineer community, contributing to the development of best practices and solutions.

Manage and prioritize customer support requests, ensuring timely and effective resolution of technical issues.

Conduct regular health checks and performance reviews of customer systems, identifying areas for improvement and optimization.

Participate in product development and testing, providing feedback and insights to improve the quality and usability of Microsoft products.

Stay up-to-date with the latest Microsoft technologies and industry trends, continuously expanding your technical expertise.

Create and maintain technical documentation, including knowledge base articles, troubleshooting guides, and best practices.

Assist customers with the deployment and configuration of Microsoft products and services, ensuring a smooth and successful implementation.