Customer Support Network Engineer

Functional Skills

Functional Skills are essential skills that help individuals perform tasks effectively in everyday life, work, and education.

Network Troubleshooting

Routing and Switching

Network Security

VoIP and Unified Communications

Wireless Networking

Network Monitoring and Management

Cloud Networking

Scripting and Automation

Operating Systems Knowledge

Customer Service and Communication

Network Design and Architecture

Load Balancing

Soft Skills

Communication, teamwork, and critical thinking to ensure seamless project execution.

Communication Skills

Problem-Solving

Teamwork and Collaboration

Time Management

Adaptability

Empathy

Stress Management

Technical Skills

Technical Skills are specialized abilities and knowledge needed to perform specific tasks or functions.

Network Troubleshooting

Cisco Technologies

TCP/IP Protocol Suite

Network Security

Cloud Networking

Scripting and Automation

Customer Service

Network Monitoring Tools

Wireless Networking

SD-WAN Technologies

Duties and Responsiblities

Task

95%

Troubleshoot complex network issues reported by customer support teams, ensuring minimal downtime and optimal network performance.

92%

Design and implement network solutions to improve customer support efficiency and reduce resolution times.

90%

Collaborate with customer support and engineering teams to identify and resolve recurring network problems.

88%

Develop and maintain documentation for network configurations, troubleshooting procedures, and support workflows.

85%

Provide training and mentorship to customer support staff on basic network troubleshooting and common issues.

82%

Monitor network performance and proactively identify potential issues before they impact customer support operations.

80%

Participate in on-call rotation to provide timely support for critical network incidents affecting customer support.

78%

Implement network security measures to protect customer data and ensure compliance with industry regulations.

75%

Manage and maintain network hardware and software, including routers, switches, and firewalls.

72%

Automate network tasks and processes to improve efficiency and reduce manual errors.

70%

Conduct regular network audits to identify vulnerabilities and ensure compliance with security policies.

Work Activities

95%

Diagnose and resolve complex network issues to ensure seamless customer support operations.

92%

Effectively communicate technical solutions to customers, ensuring satisfaction and understanding.

90%

Configure and maintain network devices to optimize performance and reliability for customer support.

88%

Implement and manage network security protocols to protect customer data and infrastructure.

85%

Monitor network performance and identify areas for improvement to enhance customer support efficiency.

82%

Create and maintain detailed documentation of network configurations and troubleshooting procedures.

80%

Collaborate with other IT teams to resolve complex issues and implement network changes.

78%

Train and mentor junior engineers to improve their skills and knowledge in network support.

75%

Manage relationships with network hardware and software vendors to ensure timely support and updates.

72%

Plan for future network capacity needs to support growing customer support operations.

70%

Implement automation tools and scripts to streamline network management tasks.

Detailed Work Profile

Interests