Provide technical assistance to customers via phone, email, or chat, resolving complex hardware and software issues.

Diagnose and troubleshoot customer issues related to product functionality, compatibility, and performance.

Escalate unresolved issues to higher-level support teams, ensuring timely resolution and customer satisfaction.

Document customer interactions, troubleshooting steps, and resolutions in a detailed and organized manner.

Install, configure, and test hardware and software solutions at customer sites or remotely.

Conduct product training sessions for customers, demonstrating features and best practices.

Collaborate with engineering and product development teams to identify and resolve product defects.

Develop and maintain a knowledge base of common issues, solutions, and troubleshooting guides.

Monitor system performance and identify potential issues before they impact customers.

Manage customer expectations and provide regular updates on the status of their support requests.

Participate in on-call rotation to provide after-hours support for critical issues.

Perform root cause analysis of recurring issues and implement preventative measures.

Diagnose and resolve complex technical issues reported by customers, ensuring minimal downtime.

Communicate effectively with customers via phone, email, or chat to understand their issues and provide solutions.

Provide comprehensive support for company products, including troubleshooting and usage guidance.

Provide on-site technical support and assistance to customers at their locations.

Configure and maintain customer systems to ensure optimal performance and reliability.

Install and configure software applications for customers, ensuring seamless integration with existing systems.

Perform routine hardware maintenance and repairs to prevent system failures and extend equipment lifespan.

Troubleshoot network connectivity issues and implement solutions to restore network functionality.

Create and maintain detailed documentation of customer issues, solutions, and system configurations.

Conduct training sessions for customers on product usage and best practices.

Provide remote technical assistance to customers using remote access tools.

Escalate complex issues to higher-level support teams for further investigation and resolution.