Provide on-site technical support to end-users, resolving hardware, software, and network issues promptly.

Troubleshoot and resolve desktop, laptop, and peripheral device problems efficiently.

Install, configure, and maintain desktop operating systems and applications.

Diagnose and resolve network connectivity issues, ensuring seamless user access.

Manage user accounts and access rights, adhering to security policies.

Provide technical assistance and training to end-users on software and hardware.

Document all support activities and solutions in a knowledge base for future reference.

Perform hardware and software upgrades and replacements as needed.

Maintain an inventory of hardware and software assets, ensuring accurate records.

Collaborate with other IT teams to resolve complex technical issues.

Diagnose and resolve hardware, software, and network issues for end-users, ensuring minimal disruption.

Provide hands-on technical assistance and support to users at their desks or workstations.

Perform routine maintenance, repairs, and upgrades on computer hardware and peripherals.

Install, configure, and update software applications on user devices, ensuring compatibility.

Troubleshoot and resolve network connectivity problems, ensuring seamless access to resources.

Conduct training sessions for end-users on software, hardware, and IT best practices.

Maintain accurate records of IT assets, including hardware, software licenses, and configurations.

Enforce security policies and procedures to protect company data and prevent unauthorized access.

Provide remote technical assistance to users via phone, email, or remote desktop tools.

Create and maintain documentation for IT procedures, troubleshooting steps, and user guides.

Coordinate with vendors for hardware repairs, software updates, and technical support.

Create and deploy system images to standardize configurations and streamline deployments.

Provide first-level technical support to end-users, addressing hardware, software, and network issues.

Troubleshoot and resolve technical problems via phone, email, or in-person, ensuring timely resolution.

Install, configure, and maintain desktop computers, laptops, printers, and other peripherals.

Diagnose and repair hardware failures, replacing components as needed to minimize downtime.

Configure and support operating systems (Windows, macOS, Linux) and standard software applications.

Manage user accounts and access permissions, ensuring data security and compliance with policies.

Perform software installations, updates, and patches, maintaining system integrity and security.

Assist users with network connectivity issues, troubleshooting wired and wireless connections.

Document all support activities, resolutions, and procedures in a knowledge base for future reference.

Escalate complex issues to higher-level support teams, providing detailed information for efficient resolution.

Provide training and guidance to end-users on software and hardware usage, promoting self-sufficiency.

Maintain an inventory of hardware and software assets, tracking deployments and replacements.

Ensure compliance with IT security policies and procedures, protecting sensitive data and systems.

Participate in IT projects, such as hardware upgrades or software deployments, providing on-site support.

Monitor system performance and identify potential issues, proactively addressing problems before they impact users.