Provide first-level technical support to end-users, addressing hardware, software, and network issues.

Troubleshoot and resolve technical problems via phone, email, or in-person, ensuring timely resolution.

Install, configure, and maintain desktop computers, laptops, printers, and other peripherals.

Diagnose and repair hardware failures, replacing components as needed to minimize downtime.

Configure and support operating systems (Windows, macOS, Linux) and standard software applications.

Manage user accounts and access permissions, ensuring data security and compliance with policies.

Perform software installations, updates, and patches, maintaining system integrity and security.

Assist users with network connectivity issues, troubleshooting wired and wireless connections.

Document all support activities, resolutions, and procedures in a knowledge base for future reference.

Escalate complex issues to higher-level support teams, providing detailed information for efficient resolution.

Provide training and guidance to end-users on software and hardware usage, promoting self-sufficiency.

Maintain an inventory of hardware and software assets, tracking deployments and replacements.

Ensure compliance with IT security policies and procedures, protecting sensitive data and systems.

Participate in IT projects, such as hardware upgrades or software deployments, providing on-site support.

Monitor system performance and identify potential issues, proactively addressing problems before they impact users.