Diagnose and resolve hardware issues, ensuring minimal downtime for users.

Install, configure, and update software applications on desktops.

Set up and maintain network connections for desktop users.

Provide technical assistance and support to end-users via phone, email, or in-person.

Perform routine system maintenance tasks, including backups and security checks.

Implement and maintain security measures to protect desktop systems from threats.

Configure and troubleshoot peripheral devices such as printers and scanners.

Create and maintain documentation for desktop support procedures and solutions.

Manage and track desktop hardware and software inventory.

Provide remote technical support to users in different locations.

Train users on basic desktop applications and best practices.

Coordinate with vendors for hardware and software support.

Install and configure desktop hardware, software, and peripherals for users.

Provide technical support and troubleshooting assistance to end-users via phone, email, or in-person.

Diagnose and resolve hardware, software, and network issues efficiently.

Maintain and update desktop operating systems, applications, and security patches.

Manage user accounts, permissions, and access rights within the organization.

Document technical issues, solutions, and procedures for future reference.

Set up and maintain audio-visual equipment for meetings and presentations.

Assist with IT asset management, including tracking and inventory of hardware and software.

Collaborate with other IT teams to resolve complex technical problems.

Train users on new software and hardware, promoting efficient technology use.

Ensure compliance with IT security policies and procedures.

Perform regular system maintenance and performance optimization.

Manage and troubleshoot printing and scanning devices.

Support remote users with VPN and remote access solutions.

Participate in IT projects, such as hardware upgrades or software deployments.