Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware for Indian users.

Install, configure, and maintain desktop operating systems, software applications, and hardware components, ensuring compatibility and optimal performance.

Troubleshoot and resolve technical problems, diagnosing the root cause and implementing effective solutions in a timely manner.

Manage user accounts, permissions, and access rights, ensuring data security and compliance with organizational policies.

Document technical issues, solutions, and procedures, creating a knowledge base for future reference and training purposes.

Perform regular system maintenance tasks, including software updates, patch management, and security scans, to prevent disruptions and vulnerabilities.

Assist with the setup and configuration of new hardware and software, ensuring seamless integration into the existing IT infrastructure.

Provide training and guidance to end-users on the proper use of computer systems and software applications, promoting self-sufficiency.

Diagnose and resolve hardware issues, including desktops, laptops, and peripherals, ensuring minimal downtime.

Install, configure, and update software applications, ensuring compatibility and optimal performance.

Configure and maintain network connectivity, including LAN, WAN, and Wi-Fi, ensuring seamless access for users.

Provide technical assistance and support to end-users, addressing their queries and resolving technical issues promptly.

Perform routine system maintenance tasks, such as backups, updates, and security checks, to ensure system stability.

Implement and maintain security measures, including antivirus software, firewalls, and access controls, to protect systems and data.

Manage and track hardware and software inventory, ensuring accurate records and efficient resource allocation.

Create and maintain technical documentation, including user manuals, troubleshooting guides, and standard operating procedures.

Provide remote technical support to users, diagnosing and resolving issues remotely using tools like TeamViewer or AnyDesk.

Repair or replace faulty hardware components, such as hard drives, memory modules, and power supplies.

Install, configure, and troubleshoot operating systems, such as Windows, macOS, and Linux.

Set up and configure peripheral devices, such as printers, scanners, and webcams, ensuring proper functionality.