Digital Interaction Advisor

Functional Skills are essential skills that help individuals perform tasks effectively in everyday life, work, and education.

Communication Skills

Customer Service Expertise

Digital Channel Proficiency

Problem-Solving Abilities

Technical Aptitude

Time Management

Adaptability

Data Entry and Documentation

Product Knowledge

Empathy and Emotional Intelligence

Communication, teamwork, and critical thinking to ensure seamless project execution.

Technical Skills are specialized abilities and knowledge needed to perform specific tasks or functions.

Task

95%

Provide exceptional customer service through various digital channels (chat, email, social media) to resolve inquiries and issues.

90%

Understand customer needs and provide tailored solutions, product information, and support via digital interactions.

85%

Manage and respond to customer inquiries on social media platforms, ensuring timely and accurate information.

80%

Document customer interactions and resolutions accurately in the CRM system for future reference and analysis.

75%

Collaborate with internal teams to escalate complex issues and ensure prompt resolution for customers.

70%

Identify and report trends in customer feedback to improve products, services, and overall customer experience.

65%

Proactively engage with customers to gather feedback and identify opportunities for service improvements.

60%

Stay updated on product knowledge, industry trends, and company policies to provide accurate information to customers.

55%

Assist customers with online account management, including password resets, profile updates, and billing inquiries.

50%

Participate in training sessions and workshops to enhance digital communication skills and customer service techniques.

Work Activities

Detailed Work Profile

Interests