Hand Hold Support Engineer banner
a Hand Hold Support Engineer thumbnail
Hand Hold Support Engineer

Overview, Education, Careers Types, Skills, Career Path, Resources

Hand Hold Support Engineers provide technical assistance and resolve issues for clients. They need strong problem-solving and communication skills.

Average Salary

₹3,50,000

Growth

medium

Satisfaction

medium

Home/Careers/information technology and computer science/hand hold support engineer
Functional Skills

Functional Skills are essential skills that help individuals perform tasks effectively in everyday life, work, and education.

    -
    Technical Troubleshooting
    -
    Remote Support Tools
    -
    Customer Communication
    -
    Operating Systems Knowledge
    -
    Networking Fundamentals
    -
    Active Directory Management
    -
    Hardware Troubleshooting
    -
    Software Installation and Configuration
    -
    Security Awareness
    -
    Documentation and Ticketing Systems
    -
    Time Management
    -
    Problem Solving
Soft Skills

Communication, teamwork, and critical thinking to ensure seamless project execution.

    -
    Communication Skills
    -
    Problem-Solving
    -
    Empathy
    -
    Patience
    -
    Adaptability
    -
    Time Management
    -
    Active Listening
    -
    Stress Management
    -
    Technical Proficiency
    -
    Interpersonal Skills
Technical Skills

Technical Skills are specialized abilities and knowledge needed to perform specific tasks or functions.

    -
    Operating Systems
    -
    Networking Fundamentals
    -
    Hardware Troubleshooting
    -
    Remote Support Tools
    -
    Customer Service
    -
    Scripting and Automation
    -
    Cloud Computing
    -
    Cybersecurity Basics
    -
    Virtualization Technologies
    -
    Mobile Device Support
Duties and Responsiblities

Task

95%

Provide immediate technical assistance and guidance to end-users experiencing software or hardware issues.

90%

Diagnose and troubleshoot complex technical problems reported by users, ensuring timely resolution.

85%

Offer step-by-step instructions and clear explanations to help users resolve their technical issues independently.

80%

Document all support interactions, including problem descriptions, troubleshooting steps, and resolutions.

75%

Escalate unresolved issues to higher-level support teams, providing detailed information for further investigation.

70%

Follow up with users to ensure their issues have been fully resolved and that they are satisfied with the support provided.

65%

Create and maintain a knowledge base of common issues and solutions to assist both users and support staff.

60%

Conduct user training sessions to improve their understanding of software and hardware, reducing the need for support.

Work Activities

95%

Provide expert technical assistance and guidance to end-users, resolving complex hardware and software issues.

92%

Diagnose and resolve technical problems remotely, utilizing tools like remote desktop and screen sharing.

90%

Interact directly with customers to understand their issues and provide effective solutions and support.

88%

Manage and prioritize support tickets, ensuring timely resolution and customer satisfaction.

85%

Contribute to the knowledge base by creating and updating articles, FAQs, and troubleshooting guides.

82%

Assist users with software installation, configuration, and updates to ensure optimal performance.

80%

Perform basic hardware maintenance tasks, such as cleaning, replacing components, and diagnosing hardware failures.

78%

Escalate complex issues to higher-level support teams, ensuring timely resolution and customer satisfaction.

75%

Monitor system performance and identify potential issues before they impact users, ensuring system stability.

72%

Conduct user training sessions to educate users on software and hardware usage, improving their proficiency.

70%

Create and maintain documentation for support processes, procedures, and troubleshooting steps.

Detailed Work Profile

Interests