Diagnose and resolve hardware, software, and network problems for end-users, ensuring minimal disruption.

Provide technical assistance and support to users via phone, email, or in-person, addressing their IT-related queries.

Perform routine system maintenance tasks, including software updates, patch management, and system optimization.

Configure and maintain network devices, such as routers, switches, and firewalls, ensuring network stability.

Repair or replace faulty hardware components, such as computers, printers, and peripherals.

Install and configure software applications on user devices, ensuring compatibility and proper functionality.

Implement security measures, such as antivirus software and firewalls, to protect systems from threats.

Conduct training sessions for users on IT systems and software, improving their proficiency.

Create and maintain documentation for IT procedures, configurations, and troubleshooting steps.

Manage IT assets, including hardware and software licenses, ensuring accurate records and compliance.

Provide remote technical support to users, resolving issues without requiring physical presence.

Implement and manage data backup and recovery procedures, ensuring data integrity and availability.