Troubleshoot and resolve hardware, software, and network issues for end-users, ensuring minimal downtime and optimal performance.

Install, configure, and maintain desktop operating systems (Windows, macOS, Linux) and software applications.

Provide technical support and guidance to end-users via phone, email, or in-person, addressing their IT-related queries and problems.

Manage and maintain IT assets, including computers, laptops, printers, and peripherals, ensuring accurate inventory and timely replacements.

Implement and enforce IT security policies and procedures to protect company data and prevent unauthorized access.

Configure and manage user accounts, permissions, and access rights in Active Directory or other directory services.

Perform regular system maintenance tasks, such as software updates, patch management, and virus scans, to ensure system stability and security.

Document IT procedures, solutions, and configurations for future reference and knowledge sharing.

Assist in the planning and implementation of IT projects, such as hardware upgrades, software deployments, and network expansions.

Train end-users on the proper use of IT equipment and software applications, promoting efficient and effective technology utilization.

Diagnose and resolve hardware, software, and network issues promptly to minimize downtime.

Install, configure, and update desktop software applications and operating systems.

Perform routine maintenance and repairs on desktop computers, laptops, and peripherals.

Configure and maintain network connectivity for desktop systems, ensuring seamless access.

Provide technical assistance and support to end-users, addressing their IT-related queries.

Implement and maintain security measures to protect desktop systems from malware and threats.

Track and manage IT assets, including hardware and software licenses, for compliance.

Create and maintain documentation for IT procedures, configurations, and troubleshooting steps.

Provide remote technical support to users, resolving issues efficiently and effectively.

Implement and manage data backup and recovery solutions to prevent data loss.

Coordinate with vendors for hardware and software procurement, maintenance, and support.